Shipping Policy – Setback Hair Oil

At set-back.store, we aim to deliver your orders safely and as quickly as possible across Pakistan using our trusted courier partner PostEx.

1. Order Processing Time

• All orders are processed within 24–48 hours (working days) after confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.

2. Delivery Time

• Delivery usually takes 3–7 working days depending on your location in Pakistan.
• Major cities may receive orders faster, while remote areas may take slightly longer.

3. Shipping Partner

We use PostEx Delivery Service for reliable and cash-on-delivery (COD) shipping across Pakistan.

4. Shipping Charges

• Shipping charges (if applicable) will be shown at checkout.
• Some promotions may include free shipping offers.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) all over Pakistan. Please ensure someone is available at the provided address to receive the parcel and make payment.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or WhatsApp, which you can use to track your parcel through PostEx.

7. Delivery Issues

If your parcel is delayed, lost, or not delivered:

• Please contact us immediately
• We will coordinate with PostEx to resolve the issue as quickly as possible

8. Incorrect Address

We are not responsible for delays or failed delivery due to incorrect or incomplete address provided by the customer.